Service Desk Co-Ordinator

Benefits

• Elite training with world class manufacturers
• Auto enrolment pension scheme
• Regular socials
• Continuous learning and professional development opportunities
• Working for industry leaders - leading the way and investing in the younger generation
• Award winning company with year on year growth
• Work with a company that supports local charities
• Track record of promoting from within
• Work with major national and international companies

Experience

• Customer Service: 1 year (required)
• Technical Support: 1 year (preferred)
• Excellent organisational skills
• Self-motivated and proactive
• Amicable and adaptable
• Calm and focused under pressure
• The ability to work as part of a team
• Accuracy and attention to detail
• Strong communication skills
• Computer literate with strong word and excel experience

Responsibilities

• Ensure all jobs and call outs are processed and logged to the engineer in a timely fashion
• Interact with customers and respond accordingly as required, ensuring good service at all times
• Maintain and update schedules as required and ensure work is programmed and completed within timeframe
• Processing completed service and call out jobs for invoice
• Daily high-level job chasing
• Ordering of equipment required following reactive attendance
• Any other ad-hoc administration