Tailored Fire & Security Group (TFS) - COVID-19 Response Plan
The TFS Pandemic Response Plan for COVID-19 outlines how TFS
will maintain business continuity in the event of a continued outbreak. TFS`s
response is guided by the relevant advisories issued by the Government of the
United Kingdom and other public health agencies.
TFS will continue to have active discussion and reviews with
respect to our supply chain & product partners and any impacts COVID-19 may
have regarding disruptions in manufacturing, shipping, and delivery that could
impact TFS`s ability to provide service to our customers. We are fortunate to
work with a wide range of product partners and distribution channel partners
that are also monitoring options to maintain a steady supply of products. We
encourage our customers to continue engaging with their account representatives
on latest developments.
Minimise health risk to colleagues
Minimise the risk of premises becoming a node of
Ensure plans are in place should colleagues be
quarantined or infected
Ensure alternative arrangements with suppliers
and customers so that business operations can continue
The Disaster Recovery Management Team (“DRMT”) is a
structured group of TFS colleagues that oversees decisions related to business
continuation as it relates to COVID-19 and takes command in the event of an
emergency pending the arrival of emergency services.
In this epidemic outbreak, besides the roles and
responsibilities of the DRMT stated in the TFS – “PRP”, it also includes:
Actively monitoring the development of the virus outbreak
and working with management to disseminate messages to colleagues with clear
instructions when measures need to be activated.
Educating colleagues on the latest available information on
the Briefing them on the need for infection control measures and the preventive
procedures that have been set in place.
Designating a Line Manager (LM) who will be responsible for
liaising with the TFS “DRMT” to implement the requirements, instructions and
policies in their department.
Collating updated contact information of all colleagues, e.
home address/home telephone number/mobile phone number. Making sure all
colleagues have contact numbers of the Line Manager and its business leaders.
Colleagues are to contact the LM and Human Resources if they suspect they have
been exposed, know they have been exposed, have confirmation from a healthcare
provider or are admitted to a hospital with suspected COVID-19 infections.
Ensuring that colleagues who have travelled to affected
areas (as defined by FCO) and feeling unwell are advised to self-quarantine for
the recommended number of days. Check on the colleague’s health by phone or
email during their absence from work.
Appointing colleagues to keep quarantined
colleagues informed of events in the office.
Ensuring that the workplace has adequate
supplies of tissue paper/hand towels, and disinfectants.
Briefing colleagues on personal hygiene
Wash hands frequently;
Sneezing and coughing should be done into tissue
paper which should be carefully disposed of;
Avoid sharing of cups, cutlery,
Avoid physical contact such as
Putting up notices in washrooms on proper
Ensuring common areas (e.g. pantries, washrooms,
meeting rooms, etc.) are disinfected daily and liaising with cleaning
colleagues/contractors about this.
Identifying hospitals/clinics to which
colleagues with fever can be referred.
Critical business functions are defined as functions that
must continue to operate at a basic level in order to maintain the business or
provide critical services to our customers. Without these functions, the
business will not be able to continue working.
To tackle the effects of COVID-19, the essential colleagues
are defined as operations management, account managers, purchasing, service engineers,
project engineers and project managers. Essential colleagues will respond to
prioritised activities which include emergency service cases under annual
maintenance contracts and major project implementation agreed with customers.
The process will be carried out as follows:
Cross-train workers and establish covering
arrangements to minimise disruption.
Colleagues are continuously educated on
infection control and good personal hygiene.
COVID-19-related developments as well as relevant travel and
health advisories and government agency websites are being closely followed by
the TFS “DRMT”. In accordance with the latest developments, we are:
Encouraging colleagues to take precautionary
steps based on advisories issued by government agencies;
Requiring colleagues to check the list of
affected areas on the government agencies’ websites before making any
non-work-related travel plans;
Asking colleagues to adopt the following
precautions at all times when travelling:
Avoid crowded places and close contact with
people who are unwell or showing symptoms of illness;
Observe good personal hygiene;
Practice frequent handwashing with soap (e.g.
before handling food or eating, after going to the toilet, or when hands are
dirtied by respiratory secretions after coughing or sneezing);
Cover your mouth with a tissue paper when
coughing or sneezing, and dispose the soiled tissue paper in the rubbish bin
Seek medical attention promptly if you are
All company premises are cleaned and disinfected to reduce
the risk of In the case that we encounter a suspected or confirmed case of
COVID-19, immediate disinfection of the premises will take place.
Should conditions warrant, the TFS “DRMT” will direct the
implementation of a dual needs approach to running the business that may
include alternating essential teams working in the field and home to limit the
risk of infections between teams.
Currently most TFS field colleagues fall under the medium
exposure risk. Medium exposure risk jobs include those that require frequent
and/or close contact with (i.e., within 6 feet of) people who may be infected
with COVID-19, but who are not known or suspected COVID-19 patients. The
following guidelines are in place from TFS “DRMT” to “LMs”
Perform a hazard assessment of the site or
facility at which colleagues are working, such as a phone call or email.
Evaluate the risk of exposure.
Select, implement, and ensure colleagues use
controls to prevent exposure at customer sites.
Engineering and Administrative Controls for
Engineering controls involve isolating employees
from work-related hazards. In workplaces where they are appropriate, these
types of controls reduce exposure to hazards without relying on worker behaviour
and can be the most cost-effective solution to implement. Engineering controls
for COVID-19 include:
Increasing ventilation rates in
the work environment.
Establishing alternating days or alternative shifts that
reduce the total number of employees in a facility at a given time, allowing
them to maintain distance from one another while maintaining a full onsite work
Reduce Employees traveling on Public Transport to a minimum.
Providing workers with up-to-date education and training on
COVID-19 risk factors and protective behaviours (e.g., cough etiquette and care
Training workers who need to use protecting clothing and
equipment how to put it on, use/wear it, and take it off correctly, including
in the context of their current and potential duties.
TFS Guidance Links :